picture purchased, is sold on the clear understanding, that if it is not
right for the purchaser (for whatever reason) a full refund will be
made on the safe return in perfect condition (within two weeks of the
(1.2) Only the return cost of the delivery and insurance is
(1.3) The picture is only to be returned
by the same form of delivery, in the original special packaging
(using all of the protective materials)
securely wrapped, fully insured and packaged.
(1.4) Also that this right is restricted to 2 individual works per buyer, per
(2.2) Any damage on receipt; such as scratches, chips, marks, or cracks shall all be considered equivalent to a total loss.
(2.3) This will then be an insurance claim, a detailed report of any such damage, by email is required immediately, no later than within 2 days of delivery. It would be helpful if you could include a photo of the damage.
(2.4) If you have already received the work before you notice any damage, please contact me as soon as possible.
(2.5) To clean or dust your picture use a non-fluffy, soft, dry towel (a microfiber, for example) and avoid putting pressure on the surface whilst wiping. Under no circumstances use any glass cleaning products on the acrylic glass.
(3.1) An order shall represent an offer to contract. Once you make an order and you are in receipt of an e-mail specifying the details and confirming receipt of your order, from that point, there is confirmation that a contract of sale exists.
(3.2) Delivery will be within a maximum of 5 weeks, but often it is delivered much sooner.
(3.3) It will be packed and delivered flat.
(3.4) Any order received is subject to these terms having been read, understood and agreed.
(4.1) Any import tax would be at the buyer's liability (and is not included in the
(4.2) You are responsible for purchasing Goods which you are lawfully able to import and for the payment of import duties and taxes of any kind levied in your country of residence.
(5.1) John Neville Cohen retains the copyright of the picture.
(5.2) No reproduction (copying), distribution, leasing, public disclosure, or other analogue, or digital use is permitted by the purchaser, without prior written
consent from John Neville Cohen.
(5.3) The presentation at public exhibitions also requires consent from the artist.
(5.4) You may, subject to these copyright conditions, sell the picture on at your discretion.
(6.1) All descriptions, colours and sizes of the pictures are as indicated on our web site, although some very minor variations may occur during manufacture.
Accordingly, any such description shall not form part of this Agreement.
pictures do have a very long colour life 75 to 100 years colour-fastness and
luminosity, but it is important that they be treated the same
way as watercolour paintings and never displayed in direct sun light.
(7) There is no obligation to collect, or recover Goods from you, but if it becomes necessary all costs incurred will be payable by you.
(8) No liability is accepted for any breach of the obligations, resulting from causes beyond any reasonable control including any strikes.
(9) Preferred payment is by PayPal or by Escrow.
(10) Although any size can be provided the total limit of 8 will still apply.
But the right is retained
by John Neville Cohen to also reproduce these pictures, as only very small size prints
(such as for greeting cards).
To see the applicable terms there
is also a
PDF document to download.